zingmili.blogg.se - Grammarly customer service

#GRAMMARLY CUSTOMER SERVICE PROFESSIONAL#

We have a highly collaborative culture supported by our EAGER values. A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team.

#GRAMMARLY CUSTOMER SERVICE PROFESSIONAL#

We also support professional development with training, coaching, and regular feedback. Professional growth: We hire people we trust, and we give team members autonomy to do their best work.Support for you, professionally and personally Has a background in business or humanities.Has customer service experience and familiarity with tools like Zendesk, JIRA, etc.Has strong reading comprehension and attention to detail.Is a good communicator with strong critical thinking and problem-solving skills.Has excellent written and spoken English.Wakes up in the morning wanting to provide exceptional service experience.Embodies our EAGER values-is ethical, adaptable, gritty, empathetic, and remarkable.

By the end of year one, you will help boost team efficiency by improving customer service procedures, policies, and standards.

By month six, you will contribute to the team's OKRs by demonstrating high standards in speed and quality of solving all user interaction types.

By month three, you will autonomously troubleshoot a variety of low- and medium- complexity cases.

Within the first 30 days, you will get familiar with the product, support tools, workflows, and all user interaction types.

You will have a direct impact on improving Grammarly’s product offerings and refining Customer Support solutions. This person will be responsible for maintaining positive customer relations and satisfaction by providing service via email (helpdesk) and working with the rest of the Grammarly teams. We are looking for a highly motivated, goal-oriented individual to join our team.

This role includes assistance in product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and offboarding. Our Customer Support team provides timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service via email (helpdesk) and working with the rest of the Grammarly teams. This role includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. To achieve our ambitious goals, we’re looking for a Customer Support Specialist to join our Customer Support team and provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. All of this begins with our team collaborating in a values-driven and learning-oriented environment. More than 30 million people and 30,000 teams around the world use our AI-powered writing assistant every day. Grammarly empowers people to thrive and connect, whenever and wherever they communicate. Grammarly team members who will be collaborating at our Kyiv hub must be based in Ukraine.